Fleet Bureau Assistant – R120k neg – Bedfordview

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POSITION: Fleet Assistant
SALARY: R10 000 Basic Plus, Med aid & Pension
LOCATION: Bedfordview
JOB TYPE: Full-time for urgent position

PURPOSE
Provide clerical and customer services that support fleet bureau services to clients ensuring accuracy, efficiency, and excellent customer service in a dynamic Fleet bureau service and Telemetry environment

POSITION DESCRIPTION
General duties include but not limited to:
• Assume responsibility and accountability for assisting Fleet Consultant with clients telephonically
• Attending to and resolving client complaints and queries
• Manage positive relationships and ensuring value is delivered to the Fleet Consultant
• Tracking system management
• Conduct status checks on CAMS
• Monitor Driver behaviour, speed, excessive idling, route inefficiencies etc and contacting clients on same
• Communicating specific driver rules and obligations
• Updating department of daily activity happening on the road
• Breakdown Accident support
• Completion of proper forms for example, Individual Driving Assessment and Orientation Checklist
• Generate reports and historical logs on driving such as Vehicle Utilization, Speeding, Kilometre reports service report, Fuel Consumptions, Accident, Driving behaviour, Overtime, and Driver Utilization Reports
• Mailing tracking report daily to relevant department heads
• Completion of Driver Orientation and Induction
• Coordinating Training Activities
• Troubleshooting
• Filing
• Perform any other duties and responsibilities that may be assigned from time to time by management

REQUIREMENTS
Only applicants who meet the below-listed criteria will be considered:
• Grade 12 Senior Certificate is essential
• Customer service/Call Centre tertiary qualifications
• 3-5 years Fleet Assistant experience in a Fleet Bureau Service company environment
• Excellent report writing skills
• Solid Administration skills
• Ability to communicate with drivers, clients, and management, effectively and efficiently
• Must have own car and valid driver’s license
• Able to communicate effectively and fluently in both English and Afrikaans (verbal and written) Afrikaans is essential
• Excellent Computer literate with strong knowl of CAMS and Excel spreadsheets

BEHAVIOURAL COMPETENCIES
• Dedicated
• Able to take initiative and use own judgment
• Must be dependable and pay great attention to detail
• High degree of tenacity and strong human interaction skills
• Good Team player
• Confident
• Enthusiastic and target driven
• Must be hardworking
• Flexible and adaptable
• Must value professional conduct and good work ethic
• Strong ability to prioritise and meet customer demands
• Must have a positive attitude especially toward customers
• Good Time management
• Must be agile and have a high degree of integrity

KINDLY NOTE:
Applicants who do not meet the experience and competency requirements listed above will not be considered.
Suitable applicants are required to submit
• A comprehensive CV with full description of their duties and reasons for leaving to [email protected]
• Copies of Qualifications
• Proof of Income (Last Payslip)
• Copy of Driver’s License
• Copy of ID
• Reference letters if any.

Specification: Fleet Bureau Assistant – R120k neg – Bedfordview

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