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CUSTOMER SERVICE TRAINING WORKSHOP

CUSTOMER SERVICE TRAINING WORKSHOP
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  • Listed: June 29, 2015 7:26 am
  • Expires: This ad has expired

Description

Customer Service is teaching employees the knowledge, skills and competencies required to increase customer’s satisfaction. EXCELL SOLUTIONS are here to equip you with the capacity to represent your business in a professional and polished manner. This course will help you with skills so that you will satisfy the customer or clients needs.

COURSE CONTENT
*Good Customer service
*Identifying and addressing Customers needs
*Telephone Etiquette
*Handling of difficult customer
*Engaging with customer in a professional and sincere manner
WHO CAN ATTEND THE WORKSHOPS?

This course will also benefit anyone in the organization who interacts with customers both internal and external.

NUMBER OF ATTENDANTS TO THE WORKSHOPS

The number of attendants to the workshops is unlimited.

**By the end of this course you will be able to identify customer needs and provide good customer service.

Phone us today on (011)046 5491 Cell: (081)314 6444

Website: www.excellsolutions.co.za

Facebook: www.facebook.com/SolutionsExcell

Follow us on twitter: https://twitter.com/SolutionsExcell

Connect with us on LinkedIn: https://www.linkedin.com/in/excellholdings

Address: 151 Commissioner Street, Opposite FNB Bank, Carlton Centre, Suite 607, Klamson Towers, Johannesburg 2001

A Division of K2011104208 (Pty) (Ltd) – Reg No: K2011/104208/07-South Africa

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